Refund Policy

Refund & Returns Policy – Farm & Acre Co.

Overview

At Farm & Acre Co. we want you to be completely satisfied with your purchase.
We follow the Australian Consumer Law to ensure our customers receive fair outcomes for returns, refunds, and replacements.

We offer a 30-day return policy for customers within Australia, which means you have 30 days from receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it – unused, unassembled (if applicable), with tags, and in the original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return

Before sending anything back, please contact us to discuss your situation:

📧 Email: farmandacreco@gmail.com
📞 Phone: 0431 183 421

If your return is accepted, we’ll send you:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order when it arrives and contact us immediately if:

  • The item is defective

  • The item is damaged in transit

  • You receive the wrong item

We will assess the situation and arrange a repair, replacement, or refund in line with your rights under Australian Consumer Law.

Exchanges

If you wish to exchange an item, the fastest option is:

  1. Contact us to arrange a return.

  2. Once your return is approved and received, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.
Please note your bank or card provider may take additional time to process the funds.

If it has been more than 15 business days since we approved your refund and you have not received it, please contact us at farmandacreco@gmail.com

Exceptions / Non-returnable Items

Certain products cannot be returned due to hygiene, safety, or customisation reasons, including:

  • Customised or personalised items

  • Items that have been used or show signs of wear

  • Items without original packaging or missing parts (unless faulty)

Your Consumer Rights

This policy does not limit or replace any rights you have under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.